A Study Of Passangers Satisfaction On Minangkabau Express As A New Public Transportation In Padang

Tiffany, Dwi Putri (2019) A Study Of Passangers Satisfaction On Minangkabau Express As A New Public Transportation In Padang. Diploma thesis, Universitas Andalas.

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Abstract

The purpose of this research is to identify the factors that influence of Ticket Availability, Service at The Counter, Service at The Platform, Public Service at The Station, Facilities at The Station, and Employee Behavior to The Passangers Satisfaction of Minangkabau Express. The sample criteria in this research are the passangers of Minangkabau Express both female and male in the range 17-50 years old, with sample collected is 270 respondents. The sampling technique of this research is Non-Probability Sampling with Convenience/Accidental sampling method. This research used questionnaire to collect the data by using Ordinal Scale with Likert Scale type. The data was processed by using Smart PLS 3.0 version. The result of this research indicates that Ticket Availability, Service at The Counter, Public service at The Station and Facilities at The Station has a significant influence on Passangers Satisfaction, while Service at The Platform and Employee Behavior has insignificant influence to Passangers Satisfaction of Minangkabau Express.

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