The Relationship between Interpersonal Trust, Employee Satisfaction and Employee Loyalty. Case Study: Head Office of Bank Nagari

Oktrido, Asrialdi (2019) The Relationship between Interpersonal Trust, Employee Satisfaction and Employee Loyalty. Case Study: Head Office of Bank Nagari. Diploma thesis, Universitas Andalas.

Preview	Text (Cover dan Abstrak) 1 COVER DAN ABSTRAK.pdf - Published Version Download (437kB) | Preview
Preview	Text (BAB 1 - PENDAHULUAN) 2 BAB 1.pdf - Published Version Download (282kB) | Preview
Preview	Text (BAB 5 KESIMPULAN) 3 BAB 5.pdf - Published Version Download (205kB) | Preview
Preview	Text (DAFTAR PUSTAKA) 4 DAFTAR PUSTAKA.pdf - Published Version Download (271kB) | Preview
	Text 5 Full Skripsi.pdf - Published Version Restricted to Repository staff only Download (1MB)

Abstract

This research aims to discuss the relationship between Interpersonal Trust, Employee Satisfaction and Employee Loyalty in a company. Interpersonal trust is one of the factor that effects employee satisfaction as well as the employee satisfaction effects the employee loyalty. The sample is 155 Samples and using non probability sampling with the Employees of Head Office of Bank Nagari who still actively working in Bank Nagari. Questionnaire was utilized in gathering information from the respondent and were analyzed using the Smart PLS 3.0 version. Result of this Research showed that Interpersonal Trust has a significant influence on Employee Satisfaction and Employee Satisfaction has a Significant influence on Employee Loyalty. Keywords: Interpersonal Trust, Employee Satisfaction, Employee Loyalty, Trust in Peers, Trust in Management

Actions (login required)

View Item