The Acquisition of Speech Act of Complaint by Third-Year Students of International Management Department of Andalas University in 2018

Apri, Fianda (2020) The Acquisition of Speech Act of Complaint by Third-Year Students of International Management Department of Andalas University in 2018. Diploma thesis, Universitas Andalas.

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Abstract

This research aims to know the acquisition of speech act of complaint by third-year students of International Management Department of Andalas University in 2018. This research analyzes two objectives (1) to know the component of complaint that is used by the participant (2) to know the strategy of complaint being used in relation to social factors. The social factors include the power, the distance and the rank of imposition. The data is taken from 20 students of third-year students of International Management Department of Andalas University in 2018. This research uses Discourse Completion Test (DCT) to collect the data. The DCT consist of 11 situations that were designed according to different social factors. The method that is used in this research is quantitative qualitative research. The result of the research shows that there are six components of complaint used by the participants. The components consist of opener, orientation, act statement, justification, remedy and closing. Then, based on the situations that were given, the participants produce eight strategies of complaint. The strategies are hint, annoyance, ill consequence, indirect accusation, direct accusation, modified blame, explicit condemnation of the accused’s action and explicit condemnation of the accused’s person. The data shows that the participants tend to use indirect strategy of complaint when (1) the hearer has higher social status (2) the rank of imposition is high. The participants tend to use direct strategy of complaint when (1) has a close social distance with the hearer, (2) has an equal social status with the hearer.

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