Rayhan, Muhammad (2026) Peran Customer Service dalam Meningkatkan Kualitas Layanan Nasabah Melalui Standard Operating Procedure (SOP) di PT. Bank Negara Indonesia (BNI) Kantor Cabang Pembantu Universitas Andalas. D3 thesis, Universitas Andalas.
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Abstract
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| Item Type: | Thesis (D3) |
|---|---|
| Supervisors: | Firdaus, SE., M.Si., Ak |
| Uncontrolled Keywords: | Customer Service; Layanan Nasabah; Standard Operating Procedure (SOP) |
| Subjects: | K Law > K Law (General) K Law > KD England and Wales |
| Divisions: | Fakultas Ekonomi dan Bisnis > D3 Perbankan dan Keuangan |
| Depositing User: | D3 Perbankan Perbankan |
| Date Deposited: | 27 Jul 2026 07:43 |
| Last Modified: | 27 Jul 2026 07:43 |
| URI: | http://scholar.unand.ac.id/id/eprint/527139 |
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