PERANAN CUSTOMER SERVICE DALAM MENINGKATKAN KUALITAS PELAYANAN PADA NASABAH PT BANK TABUNGAN NEGARA (PERSERO) TBK CABANG PADANG

Mawarni, Chania Novita (2026) PERANAN CUSTOMER SERVICE DALAM MENINGKATKAN KUALITAS PELAYANAN PADA NASABAH PT BANK TABUNGAN NEGARA (PERSERO) TBK CABANG PADANG. D3 thesis, Universitas Andalas.

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Abstract

Item Type:	Thesis (D3)
Supervisors:	Dr. Dessy Kurnia Sari, S.E., M.Buss (Adv)
Uncontrolled Keywords:	Customer Service; Kualitas Pelayanan; Pelayanan Nasabah; Perbankan; SERVQUAL; Kepuasan Nasabah
Subjects:	H Social Sciences > HB Economic Theory H Social Sciences > HC Economic History and Conditions
Divisions:	Fakultas Ekonomi dan Bisnis > D3 Administrasi Perkantoran
Depositing User:	D3 Kesekretariatan Kesekretariatan
Date Deposited:	21 Apr 2026 07:39
Last Modified:	21 Apr 2026 07:39
URI:	http://scholar.unand.ac.id/id/eprint/524146

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