Pengaruh Work overloaddan Emotional dissonanceterhadap Burnout dengan Resiliensi sebagai Variabel Moderating pada Karyawan PT.PLN UP3 Padang

Fadil Muhammad, Fadil (2025) Pengaruh Work overloaddan Emotional dissonanceterhadap Burnout dengan Resiliensi sebagai Variabel Moderating pada Karyawan PT.PLN UP3 Padang. S2 thesis, Universitas Andalas.

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Abstract

Pengaruh Work overloaddan Emotional dissonanceterhadap Burnout dengan Resiliensi sebagai Variabel Moderating pada Karyawan PT.PLN UP3 Padang Tesis oleh Fadil Muhammad (2220522055) Pembimbing: Dr. Laura Syahrul, SE, MBA dan Dr. Yulihasri, SE, MBA ABSTRAK Burnout di lingkungan kerja semakin sering terjadi seiring meningkatnya tuntutan dan tekanan emosional yang dirasakan oleh karyawan. Penelitian ini bertujuan untuk menganalisis pengaruh work overload dan Emotional dissonanceterhadapburnout, serta mengeksplorasi peran resiliensi sebagai variabel moderasi dalam hubungan tersebut. Studi ini menggunakan pendekatan kuantitatif dengan pengujian lima hipotesis utama.Hasil analisis menunjukkan bahwa work overload berpengaruh signifikan terhadap burnout (t = 3,009; p = 0,003; o = 0,319), begitu pula Emotional dissonanceyang juga memiliki pengaruh positif signifikan (t = 3,235; p = 0,001; o = 0,375). Meskipun resiliensi secara langsung tidak berpengaruh signifikan terhadap burnout (t = 1,619; p = 0,105; o = -0,159), namun variabel ini terbukti mampu memoderasi hubungan antara work overload dan burnout (t = 1,998; p = 0,046; o = 0,231), serta antara Emotional dissonancedan burnout (t = 2,151; p = 0,032; o = -0,196).Organisasi disarankan untuk mengembangkan program penguatan resiliensi guna menjaga kesehatan mental karyawan dan menciptakan lingkungan kerja yang lebih adaptif serta produktif. Kata Kunci: Burnout, Work overload, Emotional dissonance, Resiliensi iv The Effect of Work overload and Emotional dissonance on Burnout with Resilience as a Moderating Variable in Employees PT. PLN UP3 Padang Thesis by Fadil Muhammad (2220522055) Supervisor: Dr. Laura Syahrul, SE, MBA and Dr. Yulihasri, SE, MBA ABSTRACT Burnout in the work environment is becoming more frequent as the demands and emotional pressures felt by employees increase. This study aims to analyze the influence of work overload and Emotional dissonance on burnout, as well as explore the role of resilience as a moderation variable in these relationships. The study uses a quantitative approach by testing five main hypotheses. The results of the analysis showed that work overload had a significant effect on burnout (t = 3.009; p = 0.003; o = 0.319), as well as Emotional dissonance which also had a significant positive effect (t = 3.235; p = 0.001; o = 0.375). Although resilience did not directly have a significant effect on burnout (t = 1.619; p = 0.105; o = -0.159), this variable was shown to moderate the relationship between work overload and burnout (t = 1.998; p = 0.046; o = 0.231), as well as between Emotional dissonance and burnout (t = 2.151; p = 0.032; o = -0.196). Organizations are advised to develop resilience-building programs to maintain employees' mental health and create a more adaptive and productive work environment. Keywords: Burnout, Work overload, Emotional dissonance, Resiliensi

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