Analisis Kualitas Pelayanan program jaminan kesehatan nasional iruang rawat inap RSU Mayje H.A Thalib Kabpaten Kerinci

widiya, wati (2018) Analisis Kualitas Pelayanan program jaminan kesehatan nasional iruang rawat inap RSU Mayje H.A Thalib Kabpaten Kerinci. Masters thesis, Universitas Andalas.

Preview	Text (cover dan abstrak) cover+abstrak.pdf - Published Version Download (440kB) | Preview
Preview	Text (BAB I PENDAHULUAN) bab 1.pdf - Published Version Download (334kB) | Preview
Preview	Text (BAB VI PENUTUP) bab vi.pdf - Published Version Download (328kB) | Preview
Preview	Text (DAFTAR PUSTAKA) daftar pustaka.pdf - Published Version Download (207kB) | Preview
	Text (THESIS FULL TEXT) tesis lengkap.pdf - Published Version Restricted to Repository staff only Download (6MB)

Abstract

ANALISIS KUALITAS PELAYANAN PROGRAM JAMINAN KESEHATAN NASIONAL DI RUANG RAWAT INAP RSU MAYJEN H.A THALIB KABUPATEN KERINCI TAHUN 2018 Oleh Widiya Wati, No BP. 1420322043 Dibawah Bimbingan Prof. Dr. dr.Rizanda Machmud, M.Kes., FISPH., FISCM dan Dr. Yurniwati,SE,Msi,Akt.CA ABSTRAK RSU Mayjen H.A Thalib Kabupaten Kerinci mulai bekerja sama dengan BPJS Kesehatan sejak tahun 2014, dalam penyelenggaraannya mendapat berbagai keluhaan dan ketidakpuasan pasien dengan pelayanan yang diberikan disebabkan masih ada beberapa petugas rumah sakit yang kurang ramah dalam melayani pasien serta fasilitas ruangan yang kurang memadai.Tujuan penelitian ini untuk menganalisis kualitas pelayanan kesehatan pada pasien jaminan kesehatan nasional diruang rawat inap. Jenis penelitian yang digunakan adalah studi kualitatif dengan melakukan wawancara mendalam (Indepth Interview), Focus Group Discussion (FGD) dan Telaah Dokumen. Informan dalam pelitian ini berjumlah 13 orang dari RSU Mayjen H.A Thalib Kabupaten Kerinci, 1 orang dari BPJS Kesehatan dan 6 orang dari pasien rumah sakit. Hasil penelitian untuk komponen input, kebijakan belum tersosialisasi dengan optimal, SDM masih kurang, serta sarana prasarana diruang rawat inap masih kurang. Komponen proses, dimensi mutu tangibility terdapat kekurangan pada fasilitas diruang rawat inap seperti tidak adanya tirai pembatas, pendingin ruangan serta ruangan penuh sesak, dimensi mutu reability, responsiveness, assurance,dan emphaty mendapat penilaian yang baik dan pada proses pengajuan klaim RS selalu terlambat setiap bulannya karena RS belum menggunakan SIMRS. Komponen output dimensi mutu Tangibility responden belum merasa puas, dimensi mutu reability, responsiveness, assurance, emphaty sudah bisa menjawab kebutuhan responden. Disarankan, perlu adanya sosialisasi perubahan kebijakan secara tertulis, penambahan jumlah perawat, penambahan dan perbaikan fasilitas diruang rawat inap serta pengoptimalan pengadaan SIMRS Daftar Pustaka : 27 (1996 -2017) Kata Kunci : Kualitas pelayanan kesehatan, Jaminan kesehatan nasional ANALYSIS OF THE SERVICE QUALITY FOR NATIONAL HEALTH INSURANCE PROGRAM IN THE INPATIENT ROOM OF MAYJEN H.A THALIB GENERAL HOSPITAL, KERINCI REGENCY YEAR 2018 By Widiya Wati, No BP. 1420322043 Under the guidance of Prof. Dr. dr.Rizanda Machmud, M.Kes., FISPH., FISCM and Dr. Yurniwati,SE,Msi,Akt.CA ABSTRACT Mayjen H.A Thalib Hospital, Kerinci Regency has began working with BPJS Kesehatan since 2014, in the implementation of receiving various complaints and dissatisfaction of patients with services provided because there are still some hospital staff who are less friendly in serving patients and inadequate room facilities. The purpose of this study was to analyze the quality of health services in patients with national health insurance in the inpatient room. The type of research used is a qualitative study by conducting in-depth interviews (Indepth Interview), Focus Group Discussion (FGD) and Document Studies. The informants in this report were thirteen persons from hospital employee, one person from BPJS Kesehatan and six persons from hospital patients. The results of research is for the input component, policies have not been socialized optimally, human resources and infrastructure facilities in the inpatient room are still lacking. Process components, tangibility quality dimensions are lacking in facilities in the inpatient room such as the absence of limiting curtains, overcrowded air conditioners and rooms, quality reability, responsiveness, assurance, and empathy dimensions get good ratings from respondents and always late in filing hospital claims every month because the hospital has not used SIMRS. Output component of the Tangibility quality dimension of the respondent has not been satisfied, the dimensions of quality reability, responsiveness, assurance, empathy have been able to answer the respondent's needs. It is recommended to do socialize policy changes in writing, increase the number of nurses, procure and repair facilities in the inpatient room and optimize SIMRS procurement. Bibliography : 27 (1993 - 2017) Keywords : Health Service Quality, National Health Insurance

Actions (login required)

View Item