ANALISIS SWOT DALAM UPAYA PENINGKATAN MUTU PELAYANAN KEPERAWATAN DI RS. TK III DR REKSODIWIRYO PADANG

Wati, Widya (2018) ANALISIS SWOT DALAM UPAYA PENINGKATAN MUTU PELAYANAN KEPERAWATAN DI RS. TK III DR REKSODIWIRYO PADANG. Masters thesis, Universitas Andalas.

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Abstract

PROGRAM STUDI S2 KEPERAWATAN KEKHUSUSAN MANAJEMEN KEPERAWATAN FAKULTAS KEPERAWATAN UNIVERSITAS ANDALAS Tesis, Juni 2018 WIDYA WATI Analisis SWOT Dalam Upaya Peningkatan Mutu Pelayanan Keperawatan di RS. TK. III Reksodiwiryo Padang VIII + 90 Halaman + 17 tabel + 16 Lampiran + 3 Bagan ABSTRAK Pengendalian mutu pelayanan keperawatan mampu meningkatkan kualitas pelayanan rumah sakit termasuk dalam menyelesaikan semua permasalahan yang ada. Tujuan penelitian ini adalah mendeskripsikan pengembangan Analsis SWOT dalam menentukan strategi-strategi yang relevan untuk dilaksanakan oleh RST Tingkat III Reksodiwiryo. Jenis penelitian ini adalah penelitian kualitatif dengan menggunakan metode studi kasus (Case Study) dengan jumlah Partisipan 7 orang. Penelitian ini dilakukan di RS TK III Reksodiwiryo Padang. Metode pengumpulan data interview, wawancara dan dokumentasi. Analisis data dilakukan secara kualitatif sesuai dengan prosedur. Hasil penelitian menggambarkan bahwa analisa internal dan eksternal RS. Dr. Reksodiwiryo berada di posisi pada sel V dengan kategori Hold and Maintain. Strategi yang bisa diterapkan antara lain strategi yang intensif (penetrasi pasar, pengembangan pasar, dan pengembangan produk) atau integratif (integrasi ke belakang, integrasi ke depan, dan integrasi horizontal) bisa menjadi pilihan yang paling tepat. Saran : meningkatkan mutu pelayanan di rumah sakit sangat perlu dilakukan dengan cara menjaga dan mempertahankan kualitas rumah sakit. Kata Kunci: Mutu Pelayanan, Hold and Maintain Daftar Pustaka : 38 (2005-2017) MASTER of NURSING PROGRAM THE NECESSITY OF NURSING MANAGEMENT FACULTY OF NURSING ANDALAS UNIVERSITY Thesis, Juni 2018 WIDYA WATI SWOT Analysis In Efforts to Improve Quality of Nursing Care at RS. TK. III dr Reksodiwiryo Padang VIII + 90 Pages + 17 table + 16 Appendixes + 3 Scheme ABSTRACT Quality control of nursing services can improve the quality of hospital services that will be carried out to fill all the existing problems. The purpose of this study is to describe the development of SWOT Analsis in determining the strategies that are relevant to be implemented by RST Level III Reksodiwiryo. This type of research is qualitative research using the Case Study method. Participants numbered 7 people. This research was conducted at TK III Reksodiwiryo Hospital in Padang. Methods of data collection interviews, interviews and documentation. Data analysis is carried out qualitatively according to procedures. The results of the study illustrate that internal and external analysis of hospitals. Dr. Reksodiwiryo is in position on cell V with the Hold and Maintain category. Strategies that can be applied include intensive strategies (market penetration, market development, and product development) or integrative (backward integration, forward integration, and horizontal integration) can be the most appropriate choice. Suggestions For hospitals to improve the quality of service in hospitals is very necessary to do by improving nursing services and health promotion for patients. Keywords: Quality of Service, Hold and Maintain Bibliography: 38 (2005-2017)

Item Type: Thesis (Masters)
Primary Supervisor: Prof. DR. dr. Rizanda Machmud, M. Kes
Subjects: R Medicine > RT Nursing
Divisions: Pascasarjana (Tesis)
Depositing User: s2 keperawatan keperawatan
Date Deposited: 01 Oct 2018 11:43
Last Modified: 01 Oct 2018 11:43
URI: http://scholar.unand.ac.id/id/eprint/38000

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