Items where Author is "Putri, Rabiu'l Arifah"

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Thesis

Putri, Rabiu'l Arifah (2018) Penerapan Service Recovery dalam Menangani Keluhan Layanan Nasabah PT Bank Tabungan Negara (Persero) Tbk Cabang Pembantu Bukittinggi. Diploma thesis, Universitas Andalas.

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