Items where Author is "Melly, Pefi Lara"

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Thesis

Melly, Pefi Lara (2019) PENERAPAN SALURAN INFORMASI DAN PENANGANAN PENGADUAN (SIPP) SEBAGAI SERVICE RECOVERY PADA PESERTA BPJS KESEHATAN CABANG PADANG. Diploma thesis, UNIVERSITAS ANDALAS.

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