Items where Author is "JAKA, DWI CAHYO"

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Thesis

JAKA, DWI CAHYO (2014) PENGARUH PERCEIVED JUSTIVE PADA KEPUASAN PELANGGAN DIMEDIASI OLEH EMOSI DALAM KONTEKS EMOSI SERVICE RECOVERY (STUDI PADA PELANGGAN SIM CARD TELKOMSEL). D3 thesis, UNIVERSITAS ANDALAS.

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