Items where Author is "FIRSTA, VAULINA AFRINANDA"

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Thesis

FIRSTA, VAULINA AFRINANDA (2012) KOMUNIKASI CUSTOMER SERVISCE DALAM MENGHADAPI KOMPLAIN PELANGGARAN DI PT. TELEKOMUNIKASI SELULAR (studi pada custamer servis representative (SCr) grapari telkomsel padang). D3 thesis, Universitas Andalas.

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