The Influence of Demographic Factors: Gender, Age, and Educational background on Emotional Intelligence Level to Improve Awareness (CASE: PT. ANGKASA PURA II )

AYU, ROSIANA PRATIWI (2013) The Influence of Demographic Factors: Gender, Age, and Educational background on Emotional Intelligence Level to Improve Awareness (CASE: PT. ANGKASA PURA II ). Diploma thesis, UNIVERSITAS ANDALAS.

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Abstract

The term emotional intelligence was first described by Salovey and Mayer (2000) as a form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action. It was made popular by Goleman (1995) who refers to it as the ability to sense, understand, value and effectively apply the power and acumen of emotions as a source of human energy, information, trust, creativity and influence. Since then, the general notion of emotional intelligence became widely known, appearing in magazine and newspaper articles ( Peterson, 1997). The literature suggests that emotional intelligence plays a key role in determining success in life and it becomes more and more important as people progress up the career ladder (Kolb and Hanley-Maxwell, 2003; Richburg and Fletcher, 2002). Goleman (1995) argues that emotional intelligence, social intelligence, and luck also play a big role in a person's success. While Intelligence Quotient (IQ) gets you hired, Emotional Quotient (EQ ) gets you promoted. Research has shown that what separates successful people from less successful counterparts is not necessarily IQ but rather EQ, with key skills to success more likely to found in the latter rather than the former.

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