ENTERPRISE PERFORMANCE MEASUREMENT USING PERFORMANCE PRISM (CASE STUDY IN CV. MITRA KARYA LESTARI)

ANDI, RAHMAN (2021) ENTERPRISE PERFORMANCE MEASUREMENT USING PERFORMANCE PRISM (CASE STUDY IN CV. MITRA KARYA LESTARI). Diploma thesis, Universitas Andalas.

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Abstract

Nowadays, the condition of the business world is increasingly competitive. It requires business entities to make self-improvement continuously. The competition forces companies choose a good strategy so that they survive. In the global market, key factors determine a company's competitiveness, namely product or service quality, cost, and delivery. Performance measurement is an evaluation done to improve quality, evaluate targets achievement, and should be performed regularly. In general, performance measurements are based on the economic aspect only. However, the financial element is only one of the parameters. All stakeholders, such as the owners, investors, suppliers, customers, employees, government, and the local community, should be included in a company's performance evaluation. The purpose of this study is to see the performance of the company in the specified year based on the results of performance measurement using the Performance Prism method. The first stage is the identification of Key Performance Indicators (KPI) using the TOPSIS method, followed by compiling a Performance Measurement Record Sheet, then scoring system using the Objective Matrix (OMAX) method and the Traffic Light System. Based on company data in 2019, it was obtained that there are 25 Key Performance Indicators consisting of: 5 Investor (Owner) KPIs, 5 Customer KPIs, 5 Supplier KPIs, 5 Employee KPIs, and 5 Government and Community KPIs, with an overall total performance value of 4,056. Keywords : Performance Measurement, Performance Prism, TOPSIS, OMAX, Traffic Light System

Item Type: Thesis (Diploma)
Primary Supervisor: Henmaidi, Ph.D
Uncontrolled Keywords: Keywords : Performance Measurement, Performance Prism, TOPSIS, OMAX, Traffic Light System
Subjects: T Technology > TA Engineering (General). Civil engineering (General)
T Technology > TD Environmental technology. Sanitary engineering
T Technology > TS Manufactures
Divisions: Fakultas Teknik > Industri
Depositing User: S1 Teknik Industri
Date Deposited: 01 Mar 2021 07:58
Last Modified: 01 Mar 2021 07:58
URI: http://scholar.unand.ac.id/id/eprint/73138

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