Classifications, Types, and Resolution Devices of Overlaps on an Internet Conversation A Case Study: A Telegram Phone Talk

Preity, Zinta (2025) Classifications, Types, and Resolution Devices of Overlaps on an Internet Conversation A Case Study: A Telegram Phone Talk. S1 thesis, Universitas Andalas.

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Abstract

ABSTRACT This research investigates overlaps that occurred in an audio phone call conversation on Telegram. This research aims to identify classifications and types of overlaps as well as to comprehend the overlaps resolution devices employed by the speakers: two Indonesian women using English during the conversation. The research method used here is a descriptive-qualitative analysis. The study applied Anthony J Liddiocat‟s theory to define overlap resolution devices. As for the classifications and types of overlaps, the study uses Adda et.al (2007) and Niapele‟s et.al (2022) concept. The data is taken from an audio phone call conversation via Telegram. Incorporating evidence from review of related studies, data, and result of investigation, this current research demonstrates that of four overlaps classifications, it is found that the most commonly employed classification goes to backchannel (52), following the other with the next order being in anticipated turn-taking (14), length complementary (13), and turn request (10). Therefore, the dominant overlap type response is acknowledged to be the collaborative type with the occurrence as many as 54 while the interruptive type counts as 23, generating a ground assumption that overlaps in this case indicate support and active listening by both speakers to the topics being delivered. As for the occurrences of overlaps resolution devices there are hitches: cutting off the talk (1), repeating the previous utterance (32), and lengthening a segment of talk (3). Perturbations: making a higher pitch (11), increasing volume (7), and talking in a slower or faster pace (6). In addition, speaker behavior: latching (23) and beat (4). The deployment of such overlaps and its devices by speakers aims to maintain the conversational flow so it can result in an effective communication. Keywords: Classifications of overlaps, Conversation Analysis, Overlap resolution devices, Social Interaction, Telegram Phone Call, Transcription, Types of overlaps

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