Designing Competency Dictionary for Directorate of Information and Technology of Universitas Andalas

Alya, Azhni Mulya (2024) Designing Competency Dictionary for Directorate of Information and Technology of Universitas Andalas. Diploma thesis, Universitas Andalas.

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Abstract

In 2022 Directorate of Information and Technology of Universitas Andalas experienced a lack of personnel including in the programming division, the data server division, and the multimedia division. While also the average rating of service satisfaction in the Directorate of Information and Technology is not able to reach the number three out of scale of five, which indicates that the services that are being offered are only almost at a satisfactory level. As the strategy as an autonomous institution, Directorate of Information and Technology of Universitas Andalas emerged some divisions. Due to the restructured process, the Information and Communications Technology Directorate does not yet possess a competency dictionary for these divisions and the study is needed in impacted divisions such as the Data Center, System & Data Analysis Division and the System Information & Information Technology Services Division. There are only 33 competencies relevant to the Data Center, System & Data Analysis Division and 28 competencies relevant to the System Information & Information Technology Services Division.The important perspective to competencies in the Data Center, System & Data Analysis Division is compatible between the employee and organization as there are 31 competencies with positive gaps and only 2 competencies with negative gaps. On the other hand, there are 30 negative gaps and only 3 positive gaps in the performance gap of the Data Center, System & Data Analysis Division. The Importance-Performance Analysis of this division shows that there are 26 competencies that fall into Quadrant 1, 5 competencies in Quadrant 2, and 2 competencies in Quadrant 2. While for the System Information & Information Technology Services Division, there is a miss perception in competencies' importance level because there are 20 competencies with negative gaps and only 8 competencies result in positive gaps. The employee's proficiency level also gives the result that there is an unmet need for competency proficiency as there are 21 negative gaps and only 7 positive ones. The Importance-Performance Analysis of System Information & Information Technology Services Division shows that there is 1 competency fall in Quadrant 1, 6 competencies in Quadrant 2, 11 competencies in Quadrant 3, and 10 competencies in Quadrant 4. It is suggested that the organization should do an evaluation in the development program, develop a competency-based training strategy, expose staff to special projects, and give the staff mentoring or coaching sessions in order to decrease the competency gaps.

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